It's all about people

Yesterday I read a case about four seasons hotel. They treat their employee really well and look at them as customer. Happy employee makes happy customers. I think it's not only true in service industry but also everywhere. For the past two days I have been spending time with manufacturing workers in the production floor. I have realized that quality starts from people. If you are proud of what you are doing, happy at what you are making then you are not just doing your job, but enjoying it at the same time. It's almost like turning a piece of repetitive and dull work into a piece of art. Invest in people, that's the wise choice.